Job Title: Telecommunications Operator
Salary range: $34,995 - $48,993
Location: City of Beeville Police Department
Department: Police Department
Hours: Regular / Full-Time / Non-Exempt
Start date: Pending the results of an interview and pre-employment drug screen.
Job Description:
Job Summary:
Under general supervision, this position is responsible for answering emergency and non-emergency calls and dispatching appropriate personnel. The role requires the ability to multitask effectively in a fast-paced environment.
Essential Functions:
- Emergency Dispatching: Dispatch police, fire, ambulance, and 9-1-1 emergency calls promptly and accurately.
- Communication Monitoring: Monitor public service radio frequencies, relay accurate information to field units, and maintain awareness of personnel locations.
- Record Maintenance: Complete reports, maintain logs, and ensure records are accurate and up-to-date.
- Alarm Monitoring: Track business, residential, and bank alarms; manage alarm permits and related billing; and contact keyholders when necessary.
Administrative Duties:
- Handle calls and dispatch services for various departments (e.g., BISD Police, Animal Control, Water Department).
- Process payments for municipal court warrants and issue receipts.
- Maintain criminal trespass records and assist with Uniform Crime Reporting (UCR).
Technical Operations:
- Conduct daily tests of emergency equipment (PSAP, 9-1-1 systems, TTY) and submit required reports.
- Reset equipment after outages and ensure all systems are operational.
Emergency Response:
- Serve as essential personnel during emergencies or disasters, such as hurricanes.
Other Duties:
- Perform additional tasks as assigned, including acting as a secretary to police department personnel and assisting with public inquiries.
Qualifications:
Knowledge, Skills, and Abilities:
- Proficient in operating telecommunications and radio equipment.
- Strong decision-making skills, especially under pressure.
- Effective planning, organizing, and problem-solving abilities.
- Excellent oral and written communication skills.
Education, Experience, and Certification:
- High School Diploma or GED.
- Valid Texas driver’s license or alternative transportation.
- Ability to obtain required certifications, including:
- NCIC/TCIC certification.
- TLETS/NLETS certification.
- TCOLE Basic Telecommunicator certification.
- Successful completion of a pre-employment drug screen and criminal background check.
Physical Requirements:
- Ability to move within office and building environments.
- Sufficient manual dexterity to operate equipment and technology.
- Clear communication skills (speech, hearing, and vision).
- Capacity to function in variable environmental conditions, including inclement weather.
Employee Benefits:
The City of Beeville offers a competitive benefits package:
Medical Insurance: 100% employer-paid for employees; 50% dependent coverage.
Life Insurance: $50,000 policy, 100% employer-paid.
Retirement:
- Texas Municipal Retirement System (TMRS): 5% contribution, 2:1 match, vested after 5 years.
- 457 Supplemental Retirement Plan.
- Leave and Holidays:
- 21 holidays + 2 personal days.
- Paid vacation/sick leave (accrue 3.69 hours per pay period).
- Vacation buy-back (up to 3 days per fiscal year).
- Paid parental leave.
Additional Benefits:
- Paid training and certification pay.
- Longevity pay for all employees.
- Employee Assistance Program (effective 10/01/2024).
Note: This job description does not constitute an employment contract with the City of Beeville.
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